sales@dyaco.ca | 1-888-707-1880

Frequently Asked Questions

Click on a question below to expand the answer. Don't see your question listed? Contact customer service.

You may register the product warranty for your new fitness equipment with Dyaco Canada Inc. in one of two ways: contact our bilingual customer service department toll free by telephone at 1-888-707-1880; or fill out and submit an online warranty registration form by following the link here.
Call Dyaco Canada's bilingual customer service toll-free at 1-888-707-1880 or email customer service.
"In home" use means using a product at home for personal use only.
If you contact customer service, please ensure you have the following information ready: your fitness equipment's model number, the date of purchase (a copy of your receipt may be required) and any required part numbers. The model and part numbers are located in your user manual.
Typically frame, parts, and a limited labour period are covered by the manufacturer's warranty. Manufacturer's warranty coverage and timeframe may differ according to the product and model number. Details of all warranty periods are outlined in your user manual.
Misuse, abuse, and/or use of the equipment in a dues paying facility will not be covered in any way by the manufacturer's warranty.
A parts diagram is located in your user manual.
Any location in your home that is level and will remain clean and dry is an ideal area to set up and use your fitness equipment.
Your equipment's serial number is printed on the white and orange sticker located on its frame. The location is also shown in your user manual.
The manufacturer's warranty applies solely to the original owner—not purchaser—of the product. In the event of a sale of your fitness equipment, manufacturer's warranties are not transferable even if they have not lapsed at the time of product transfer to a new owner.
Based on the amount of current the equipment requires, any other appliance running on the same circuit may cause it to overload and trip the breaker.
You may obtain a PDF copy of your user manual here. If you do not see your model number listed please contact our customer service department toll free at
1-888-707-1880 or fill out the form here. Be sure to include your model number in the comments.
Please contact Dyaco Canada's bilingual customer service department toll free at 1-888-707-1880 or fill out the form here to discuss replacing your power adaptor or cord.
Keep your fitness equipment clear of surface dust by using a damp soft cloth for cleaning when necessary. Periodically check all screws and bolts to ensure they are tight. Treadmill running belts also require periodic lubrication (please see your user manual for instructions).
No. The alert is a preset program with no volume adjustment option.
All program details are covered in your product's user manual.

Click on a question below to expand the answer. Don't see your question listed? Contact customer service.

All treadmills by Dyaco require silicone lubricant. Your treadmill's deck should be lubricated after every 180 hours of use. Use the lubrication kit that came packaged with your treadmill for its maintenance. Lubricant should be applied as per the instructions in your user manual. Should you require another lubrication kit, please contact Dyaco Canada's bilingual customer service department toll free at 1-888-707-1880 or email customer service.
To adjust the tension or alignment of your running belt, follow the procedure outlined in your user manual. If you are unsure of how to proceed, call Dyaco Canada's bilingual customer service department toll free at 1-888-707-1880 or email customer service.
Please contact Dyaco Canada's bilingual customer service department toll free at 1-888-707-1880 or email customer service for a replacement safety key.

Click on a question below to expand the answer. Don't see your question listed? Contact customer service.

A poly-V belt lifespan of five to ten years can be expected with proper use and maintenance as outlined in your elliptical's user manual.
You must lubricate the rails every three months. Use the lubricant that came packaged with your elliptical for its maintenance. Lubricant should be applied as per the instructions in your user manual. Should you require another lubrication kit, please contact Dyaco Canada's bilingual customer service department toll free at 1-888-707-1880 or email customer service.

Click on a question below to expand the answer. Don't see your question listed? Contact customer service.

A poly-V belt lifespan of two to five years can be expected with proper use and maintenance as outlined in your cycle's user manual.
The ideal seat position is determined on an individual basis by ensuring users can reach and operate the pedals while seated, and can ride the cycle comfortably during their session. The seat may need to be adjusted to accommodate each user.

Don't see your question listed? Contact customer service.